yah.. but this one was a clear thing they forgot to do..
they should and must always advise the client to back up the
data.. if they want to charge for assisting to back it up, they
can... or the client can choose to back it up themselves..
this one is terrible..
the boy took in the laptop which is still under warranty... the
guy said OS was corrupted, then never tell the boy what's going on
and just went and did the recovery of OS process or something like
that, wiping out the data...
then giving the boy back the laptop a few hours later.. the boy
checked the thing as asked where his data was and the tech fella
said it was wiped out and told him to go to pay someone to help him
recover the data...
so i think it is the fault of the shop too...
Yeah.... at the very least, they should inform the boy before
actually wiping the data out. And also, prior to any routine
maintenance, it is the duty of the technician to inform the
customer that some data loss may be inevitable, and that they
should back up the data first.
I remember the times I had to send my laptop to the repair
center. Even though the problems were not related to the hard disk
(once the RAM failed, and at another time the DVD-ROM drive
failed), the tech still asked me whether I had backed up my data
before I handed my laptop over to him.
